Is Your Contact Center Providing Customer Satisfaction?

Today providing timely access to information for your customer is critical. One way that current enterprises address this need is through their contact center. For a contact center to meet this growing demand of customer satisfaction it must have some key critical components.

First let’s define a contact center and their components. A contact […]

All We Need is One More 800 Number to Call!

I don’t know about you, but if I call one more 800 number and get a robotic voice asking me to express my need or press one for whatever, I am going to just hang up and cancel that account.

Now I realize that 800 numbers (one channel into a contact center) is a cost […]

5 Ways to Improve Your Call/Contact Center

Everyone is constantly trying ways to lower the cost of operations while at the same time generating additional revenues.  One key area of focus in today’s enterprise is the call or contact center.  Here is where your existing and potential new customers “meet” or interface with your company.  The contact center provides a channel for […]